FREE DELIVERY ON ORDERS OVER €50
FAQ
Where is my package?
Once your order has been shipped, you will receive a confirmation email with a tracking link. Delivery times generally vary between 2 and 5 business days depending on the chosen delivery method.
Please check your spam or junk folder if you can't find it.
If you haven't received anything or if the tracking seems stuck, please write to us at contact@senza-nature.fr
What are the order preparation and shipping times?
We prepare and ship orders within 1 to 2 business days.
Depending on the carrier, your packages will reach you in less than 5 business days.
If you have chosen a relay point, you then have 5 days to collect it from your relay point.
My package is marked as delivered but I haven't received it, what should I do?
Contact us at contact@senza-nature.fr and we will open an investigation with the carrier.
Can I return or exchange a product?
Yes! You have 14 days after receipt to notify us of a return.
Products must be unopened and unused.
You can then return the package to
Atelier Senza
8 rue Moussorgski
75018 Paris
Please include your full name and order number so that we can process your refund.
I made a mistake in my order, in my delivery address!
We process orders quickly, but if you notice your mistake and it hasn't been sent yet, don't panic! We will modify the order.
Send an email to contact@senza-nature.fr
One of my products arrived broken in my package, what should I do?
Send us an email at contact@senza-nature.fr with a photo of the broken product and we will find a solution!
Where can I return my empty bottles?
Head to our "Returnable Containers" section to find out what to do with your empty containers!
