FREE DELIVERY ON ORDERS OVER €50
Self-care
for you and your home with Senza
The first makeup remover
that cares for your skin
Create your custom routine
When there's something for every skin type
Our home care range for
a truly healthy home
A model that makes sense
SKIN ESSENTIALS
THE STORY OF SENZA
It all started with a question we shouldn't have asked—and then couldn't ignore: what's really in our everyday products? SENZA is our answer.
Made in Paris, with short formulas, designed to last. The full story is here →
FAQ
Where is my package?
Once your order has been shipped, you will receive a confirmation email with a tracking link. Delivery times usually vary between 2 and 5 business days, depending on the chosen shipping method.
Remember to check your spam or junk mail if you don't find it.
If you haven't received anything or if the tracking seems stuck, please write to us at contact@senza-nature.fr
What are the preparation and shipping times for orders?
We prepare and ship orders within 1 to 2 business days.
Depending on the carrier, your packages will reach you in less than 5 business days.
If you have chosen a relay point, you then have 5 days to collect it from your relay point.
My package is marked as delivered but I haven't received it, what should I do?
Contact us at contact@senza-nature.fr and we will open an investigation with the carrier.
Can I return or exchange a product?
Yes! You have 14 days after receipt to notify us of a return.
Products must be unopened and unused.
You can then return the package to
Atelier Senza
8 rue Moussorgski
75018 Paris
Please include your full name and order number so that we can process your refund.
I made a mistake in my order, in my delivery address!
We prepare orders quickly, but if you realize your mistake and it hasn't been sent yet, don't panic! We can modify the order.
Send an email to contact@senza-nature.fr
One of my products arrived broken in the package, what should I do?
Send us an email at contact@senza-nature.fr with a photo of the broken product and we will find a solution!
Where do I return my empty bottles?
Visit our "Returns" section to find out what to do with your empty containers!
